SocialArt

Getting started

Do I need to write prompts? No. Ask the Prompt Agent to write one, or use Influencer Remix, which needs no prompt (adding one to steer the scene is optional).
How do I sign in? With a one-time code sent to your email, or with Google or Facebook. There is no password.
I did not receive my login code. Check spam and the spelling of your email address, then request a new code. Or continue with Google or Facebook.

How much does an image cost? It depends on the model, resolution and quality. The studio shows the exact cost on the Generate button before you start; see Image Studio for what each model offers.
How much does a video cost? Per second, by model, resolution, quality and audio. The studio shows the exact total before you generate; see Video Studio for what each model offers.
My generation failed. Do I lose credits? Usually not: failed generations are refunded automatically. The one exception is Influencer Remix, which may keep a small part of the credits for its AI preprocessing.
Do unused credits roll over? Subscription credits reset every billing cycle. Top-up credits stay for 12 months.
What happens when I cancel? You keep access until the end of the paid period; then subscription credits are removed. Top-up credits remain.
Can I change plans mid-month? Yes. The new plan starts immediately with fresh credits and the old one is cancelled.
Can I buy credits without a subscription? No. Credit packs require an active subscription.
Where are my invoices? In the Stripe billing portal, reachable from Settings → Subscription.

Which model should I start with? Images: Nano Banana 2.1 for speed and value, Nano Banana Pro or Seedream 5.0 Pro for top quality, GPT Image 2.5 for precise edits. Video: Seedance 2.5 or Kling 3.0 for cinematic results with audio, PixVerse v6 for cheap tests.
How do I keep the same person across images and videos? Save them as a character (Characters) and select it as a reference.
Can the video have sound? Yes. Most video models generate audio natively; turn on the audio toggle. Kling 3.0 and Kling v2.6 Pro can also speak with a cloned voice.
Can I create NSFW content? Yes, for adult creators on the models with the NSFW badge in the model picker, within the Terms of Service. You can blur these previews with Blur spicy content in Appearance settings.
Is my content private? Yes, your generations are private.
Can I upscale an image? Yes, to 2K or 4K with the Upscale tool (Upscale), or click Upscale in the details of an image. You can also generate at a higher resolution right away: most models offer 2K, and several go up to 4K (Nano Banana 2.1, Nano Banana 2, Nano Banana Pro, GPT Image 2.5, Seedream V4.5 and Influencer Remix).
How long does a generation take? Images usually finish within a minute; video takes several minutes depending on the model, length and resolution. You can keep working while it runs.

Why can't I connect my Instagram account? Social Post requires an Instagram professional account (Business or Creator). Switch your account type in the Instagram app and try again.
My post failed on one account. Open the post and retry that account; the other accounts are unaffected.

What is the marketplace? Finished AI influencers for sale, each with a persona, a photo set in 4K, a Character and bonus credits, and each sold exactly once (AI Influencer Marketplace).
Do I need a subscription to buy one? No, a free account is enough. Buying is a one-time Stripe payment.
Where do my bought influencers go? To My AI influencers (https://socialart.ai/my-influencers): photos and video to download, the Character under Characters, and the bonus credits on your balance.

How do I delete my account? Settings → Profile → Delete account. This removes your content and cancels active subscriptions and cannot be undone.
Is there an API? Not at the moment.
Can I ask a quick question instead of reading? Yes. Press the ? button in the header and choose Ask AI, or use the chat at the top of the Help Center (https://socialart.ai/help). The Help Agent answers from these docs and links to the right page. You can ask a limited number of questions per day and up to five follow-up questions per chat; for anything it cannot answer, it gives you the support address. See Getting started.
How do I reach support? Press the ? button in the header and choose Contact, whether or not you are signed in. You can also email [email protected] directly, or message @socialart.ai on Instagram.