Getting started
- Do I need to write prompts? No. Ask the Prompt Agent to write one, or use Influencer Remix, which needs no prompt (adding one to steer the scene is optional).
- How do I sign in? With a one-time code sent to your email, or with Google or Facebook. There is no password.
- I did not receive my login code. Check spam and the spelling of your email address, then request a new code. Or continue with Google or Facebook.
Credits and billing
- How much does an image cost? It depends on the model, resolution and quality. The studio shows the exact cost next to the generate button before you start; see Image Studio for what each model offers.
- How much does a video cost? Per second, by model, resolution, quality and audio. The studio shows the exact total before you generate; see Video Studio for what each model offers.
- My generation failed. Do I lose credits? Usually not: failed generations are refunded automatically. The one exception is Influencer Remix, which may keep a small part of the credits for its AI preprocessing.
- Do unused credits roll over? Subscription credits reset every billing cycle. Top-up credits stay for 12 months.
- What happens when I cancel? You keep access until the end of the paid period; then subscription credits are removed. Top-up credits remain.
- Can I change plans mid-month? Yes. The new plan starts immediately with fresh credits and the old one is cancelled.
- Can I buy credits without a subscription? No. Credit packs require an active subscription.
- Where are my invoices? In the Stripe billing portal, reachable from Settings → Subscription.
Studio
- Which model should I start with? Images: Nano Banana 2 for speed and value, Nano Banana Pro or Seedream 5.0 Pro for top quality, GPT Image 2 for precise edits. Video: Seedance 2.5 or Kling 3.0 for cinematic results with audio, PixVerse v6 for cheap tests.
- How do I keep the same person across images and videos? Save them as a character (Characters) and select it as a reference.
- Can the video have sound? Yes. Most video models generate audio natively; turn on the audio toggle. Kling 3.0 and Kling v2.6 Pro can also speak with a cloned voice.
- Can I create NSFW content? Yes, for adult creators on the models labelled NSFW-capable in the model picker, within the Terms of Service. You can blur mature previews in Appearance settings.
- Is my content private? Generations are private by default. You can mark individual images and videos public.
- Can I upscale an image? There is no upscaler; choose a higher resolution when generating instead. Most models offer 2K, and Nano Banana Pro and Nano Banana 2 go up to 4K.
- How long does a generation take? Images usually finish within a minute; video takes several minutes depending on the model, length and resolution. You can keep working while it runs.
Social Post
- Why can't I connect my Instagram account? Social Post requires an Instagram professional account (Business or Creator). Switch your account type in the Instagram app and try again.
- My post failed on one account. Open the post and retry that account; the other accounts are unaffected.
Account
- How do I delete my account? Settings → Profile → Delete account. This removes your content and cancels active subscriptions and cannot be undone.
- Is there an API? Not at the moment.
- How do I reach support? Email [email protected] or message @socialart.ai on Instagram.